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Privacy Policy

Last updated: 15 January 2025

1. Introduction

Forge Gym Pty Ltd (ABN: TBD) ('Forge Gym', 'we', 'us', or 'our') operates the website forgegym.com.au and provides gym and fitness services at 134 Abercrombie St, Chippendale NSW 2008.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information.

By using our website, signing up for a membership, or using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

  • Identity information: Full name, date of birth, gender
  • Contact information: Email address, phone number, residential address
  • Payment information: Credit card or bank account details (processed securely through our third-party payment providers)
  • Health information: Emergency contact details, pre-existing medical conditions or injuries relevant to your training (collected via health questionnaires)
  • Membership information: Membership type, class bookings, attendance records
  • Communications: Messages sent through our contact form, email correspondence, and feedback

2.2 Information Collected Automatically

  • Website usage data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website
  • Cookies and tracking technologies: We use cookies and similar technologies to improve your browsing experience and analyse website traffic (see Section 8)
  • Device information: Device type, screen resolution, and language preferences

2.3 Information from Third Parties

  • Glofox: Membership management, class booking, and payment processing data
  • Google Analytics: Anonymised website usage statistics
  • Social media platforms: If you interact with us through Instagram, TikTok, or other social platforms

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing our services: Processing memberships, managing class bookings, and facilitating your gym experience
  • Communication: Responding to your enquiries, sending booking confirmations, and providing important service updates
  • Health and safety: Ensuring your safety during training sessions, managing injury risks, and responding to medical emergencies
  • Payment processing: Processing membership fees, trial payments, and other transactions
  • Marketing: Sending promotional offers, newsletters, and updates about our services (only with your consent; you can opt out at any time)
  • Improving our services: Analysing usage patterns to enhance our website, classes, and facilities
  • Legal compliance: Meeting our obligations under Australian law, including workplace health and safety requirements

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service providers: Third-party companies that help us operate our business, including:
    • Glofox — membership management and class booking platform
    • Payment processors — for secure payment handling
    • Email service providers — for sending communications
    • Google Analytics — for website analytics (anonymised data)
    • Web hosting providers — for hosting our website
  • Professional advisors: Accountants, lawyers, and insurers as necessary
  • Emergency services: In the event of a medical emergency at our facility
  • Legal authorities: When required by law, regulation, or legal process

All third-party service providers are required to handle your personal information in accordance with applicable privacy laws.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

  • Secure, encrypted connections (SSL/TLS) on our website
  • Restricted access to personal information on a need-to-know basis
  • Secure storage of physical records at our premises
  • Regular review of our data handling practices
  • Use of reputable, secure third-party service providers

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Your personal information may be stored on servers located in Australia or overseas (including where our third-party service providers operate). Where information is transferred overseas, we take reasonable steps to ensure it receives an equivalent level of protection.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request that we correct any inaccurate, out-of-date, incomplete, or misleading personal information
  • Opt out of marketing: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly
  • Complain: Lodge a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us using the details in Section 11.

We will respond to your request within 30 days. In some circumstances, we may not be able to grant access (for example, if it would unreasonably impact the privacy of others).

7. Membership and Cancellation

  • Membership data is managed through the Glofox platform. Your booking history, membership status, and payment records are stored securely within this system.
  • If you cancel your membership, we may retain certain information as required by law (such as financial records for tax purposes) or for legitimate business purposes.
  • You may request deletion of your personal information by contacting us directly. We will delete your data where we are not required to retain it by law.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyse website traffic and usage patterns
  • Improve website performance and user experience
  • Deliver relevant content

Types of cookies we use:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our website (via Google Analytics)
  • Functional cookies: Remember your preferences for a better experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.

Minors aged 16-17 may use our services with parental or guardian consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date at the top of this page
  • Sending an email notification for material changes (where we have your email address)

We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

12. Complaints to the OAIC

If you are not satisfied with our response to your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):